Returns & Refund Protocol
We guarantee complete satisfaction with every bespoke garment, cordwainery piece, and procurement consignment.
14-Day Complimentary Return Window
You may initiate a return within 14 calendar days of delivery. All footwear and tailoring items must be unworn, undamaged, and retained in their original presentation packaging with official STRYDE security tags attached.
GCC Courier Pickup Service
Our logistics partner will collect the return package from your residential or office address anywhere in Qatar, Saudi Arabia, the UAE, Kuwait, Oman, or Bahrain at no charge for eligible store exchanges.
Swift Refund Settlement
Upon receipt and inspection at our Central Complex Building hub in Doha, refunds are settled within 2 to 4 business days to your original payment gateway method (Credit Card, Mada, or QPay) or issued as store credit upon request.